Terms and Conditions

This website is operated by PlantBox. Throughout the site, the terms “we”, “us” and “our” refer to PlantBox. PlantBox offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. 


SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 


SECTION 3 - PRESERVATION PROCESS AND LIMITATIONS: (a) Perishability of Flowers:
 Fresh flowers are highly perishable and may develop mold or deterioration quickly. By default, leftover flowers, stems, or plant material are not returned. (b) Requests for Leftovers:
 Clients wishing to retain specific flowers or stems must notify us before the preservation process begins. An additional handling fee will apply, starting at $45 per standard-sized bouquet. Due to their fragile nature, leftover flowers and stems cannot be shipped and must be collected in person within 30 days of notification. Materials not collected within this timeframe may be discarded. (c) Optional Additional Preservation: Clients may request leftover flowers be pressed and preserved separately. An additional preservation fee will apply, based on the quantity of flowers and scope of the project. A quote will be provided upon request. (d) Scope of Preservation: We are only responsible for preserving flowers. Any other items included in the bouquet, such as vegetables, berries, or decorative accessories, will not be preserved. We are also not responsible for storing any items or materials on behalf of clients, including accessories that accompany a bouquet unless you’ve purchased the add-on. (e) Design Revisions & Artistic Discretion: While we aim to incorporate client feedback, some revision requests may not be feasible due to the limitations of floral preservation and design. We reserve the right, at our sole discretion, to determine whether a project can reasonably continue. If a project cannot reasonably continue, we may either proceed with the design at our artistic discretion or discontinue the project. No refunds will be issued in such cases. (f) Color, Quality & Shipping Disclaimer: The natural color, texture, and quality of flowers may change during the preservation process, including but not limited to fading, darkening, or alterations in shape. We cannot guarantee that the final piece will exactly replicate the original bouquet. By proceeding, you acknowledge that the final design is an artistic interpretation and may not fully match the original arrangement. (g) Shipping & Transit: PlantBox carefully packages and ships all items, and all shipments are covered under our shipping insurance. In the unlikely event that an item is lost or damaged during transit, PlantBox’s liability is limited to the coverage provided by the shipping insurance.  Customers are responsible for cooperating fully with the carrier’s investigation and providing all requested evidence in a timely manner to facilitate any claims.



SECTION 4 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 


SECTION 5 - MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 


SECTION 6 – PRODUCTS & SERVICES OVERVIEW PlantBox offers both custom, made-to-order services and pre-made retail products.
By placing an order, you acknowledge that different policies apply depending on the nature of the product or service purchased.

This section is further divided into:

  • Section 6A – Custom Services & Service Agreement
  • Section 6B – Pre-Made Products

SECTION 6A – Custom Services & Service Agreement

By placing an order with PlantBox, you acknowledge and agree to this Service Agreement, the Refund & Cancellation Policy, and the Terms & Conditions. Due to the custom nature of our services, all sales are final once production or preparation has begun. PlantBox reserves the right to update policies at any time. The version in effect at checkout applies to each order.

Payment is for services rendered, not for guaranteed satisfaction or a guaranteed physical outcome.

Communication & Recordkeeping

All project-related communication must be conducted via email.

  • PlantBox typically responds to written emails within 72 business hours
  • Phone calls, in-person conversations, social media messages, or third-party communications are not considered valid records
  • Only written email communication may be used as official documentation in the event of a dispute, escalation, or chargeback

Customers are responsible for ensuring that plantbox.ca@gmail.com is whitelisted and able to receive emails.

Definition of Custom Services

A custom service includes any order that:

  • Requires working with an object provided by the customer (including bouquets, flowers, or botanical materials), or
  • Is offered based on a customer’s specific request (including flower replication services)
  • Custom services are created specifically for each customer and cannot be resold.

Production Start

For bouquet preservation and related services, production begins only after the bouquet has been dropped off on the scheduled drop-off date.

Once production begins, the project is considered in progress and is non-cancellable and non-refundable, except as explicitly stated in the Refund & Cancellation Policy.

Scope of Services Rendered vs. Final Product

Payment covers professional services rendered, which may include some or all of the following stages:

Phase 1 – Intake & Communication

  • Email confirmation of drop-off details
  • Email correspondence addressing customer questions and requests
  • Intake, documentation, and handling of customer-provided materials

Phase 2 – Preservation & Design

  • Physical drying and pressing of flowers
  • Design planning using preserved materials
  • Creation and delivery of a rough design draft via email
  • One round of revisions, as outlined in PlantBox’s published revision process

Phase 3 – Finalization

  • Finalizing the approved design
  • Securing and gluing preserved flowers into the selected frame

Final Product

The finished framed piece delivered via shipping or pickup is the final product.
The absence of a final product due to project termination does not negate services already rendered.

Project Timelines (Estimates Only)

Project timelines provided on the website or via email are estimates, not guarantees.

  • Design drafts are typically emailed within approximately 5 weeks after bouquet drop-off
  • After design approval, finalization typically takes 1–2 additional weeks
  • Delays may occur due to holidays, order volume, or unforeseen circumstances

PlantBox is not liable for delays outside its reasonable control.

Bouquet Drop-Off & Intake Conditions

Bouquet drop-off:

  • Occurs at a designated location during weekday business hours (11am–5pm)
  • Does not include on-site inspection, assessment, or consultation
  • Does not guarantee acceptance or preservation of all materials

All consultations and change requests must be completed via email before production begins.

PlantBox does not provide proactive status updates prior to the design draft stage.

Customer Responsibilities for Flower Condition

Customers are responsible for:

  • Inspecting flowers prior to drop-off
  • Ensuring flowers are free from pests, mold, shedding, or severe deterioration
  • Providing additional flowers if original materials are compromised at intake

PlantBox is not responsible for:

  • Inability to preserve flowers due to condition
  • Accepting additional materials after drop-off or after production has begun

Possession & Non-Return of Materials

By dropping off or shipping materials, the customer grants PlantBox full possession of all botanical materials and accompanying items.

  • Flowers, stems, organic matter, and accompanying accessories are not returned
  • Leftover materials are not returned by default
  • PlantBox is not responsible for loss of accessories (vases, ribbons, pins, etc.)

Requests for return of items must be submitted at least 3 days before the scheduled drop-off date and may be subject to storage and shipping fees.

Documentation of Original Condition

PlantBox will photograph customer-provided materials at intake.

  • This photo becomes the sole reference point for preservation and design discussions
  • Customer-provided photos taken before drop-off will not be used to assess condition

This prevents discrepancies caused by deterioration during transport or handling.

Preservation Limitations & Design Ratios

PlantBox preserves materials based on:

  1. The selected frame size and product
  2. The ratio of flowers and foliage present in the original materials
  3. The physical feasibility of preserving specific botanical matter

PlantBox may decline to preserve materials that:

  • Are deteriorated or compromised
  • Are not suitable for pressing or preservation (e.g., thick stems, succulents, berries, vegetables, decorative objects)

Customers should not expect:

  • Every material to be preserved
  • Free reallocation or redesign of flower ratios

Artistic Interpretation & Natural Variations

Preserved flowers may change in color, texture, and shape.

  • Fading, darkening, and distortion are inherent to the process
  • Exact replication of the original bouquet is not guaranteed
  • Final designs are artistic interpretations

Website photos are examples only and do not guarantee a specific outcome.

These factors do not constitute “product not as described” or “unacceptable quality.”

Design Drafts, Revisions & Response Deadlines

Once a design draft is emailed:

  • The customer has 10 calendar days to respond with feasible revision requests via email
  • Failure to respond within 10 days constitutes automatic approval

Only one round of revisions is included.

  • All revision requests must be submitted together
  • Additional revisions require a paid add-on
  • Unactionable requests will prompt one final opportunity to revise

After revisions are implemented, the customer assumes responsibility for any resulting changes to flower integrity.

Design Approval & Finalization

By approving a design via email—or by authorizing PlantBox to proceed—the customer acknowledges that:

  • All prior services have been rendered
  • No refunds will be issued for completed services
  • Minor placement changes may occur during manual gluing
  • PlantBox may make reasonable substitutions or adjustments if materials are damaged

These changes do not constitute a misrepresentation of the approved design.

Project Termination & Discretion

If a customer:

  • Refuses to proceed under the agreed terms
  • Rejects unavoidable preservation outcomes
  • Makes requests outside the scope of feasible services

PlantBox may, at its discretion:

  • Proceed with the design independently, or
  • Terminate the project

Any refund determination will follow the Refund & Cancellation Policy and reflects services already rendered. No finished product is guaranteed in such cases.

Handmade Variations & Product Characteristics

Due to the handmade nature of the work:

  • Minor scratches on frames
  • Loose botanical fragments inside frames
  • Rough paper edges
  • Slight botanical matter shifts during shipping
  • Manual installation of hanging hardware

Are normal and not grounds for refunds or disputes.

Shipping & Delivery

Shipping terms, delivery risks, and insurance coverage are governed by the Refund & Cancellation Policy.

Natural Changes in Preserved Flowers and Botanicals
Due to the natural characteristics of flowers and botanicals, colors may fade, and petals or leaves may become slightly wrinkled over time. These changes are normal and do not indicate a defect or poor craftsmanship. While PlantBox takes care to preserve and display your flowers beautifully, some variation in appearance is expected as part of the natural aging process. Accordingly, PlantBox does not offer refunds, exchanges, or returns for fading, color changes, or wrinkling that occur as part of the natural aging process.

SECTION 6B – Pre-Made Products Pre-made products include retail items that are completed prior to purchase, such as framed botanical artwork, accessories, or other ready-to-ship items.

Due to the natural variation of botanical materials, pre-made products may differ slightly from photographs displayed on the website. Colors, shapes, and compositions may vary based on materials available at the time of creation. Product images are intended as general representations and not exact guarantees.

Customers are responsible for inspecting pre-made products upon delivery or pickup. Any issues, including damage or defects, must be reported within 72 hours of confirmed delivery or acceptance. Reports submitted after this timeframe may not be eligible for review, replacement, or refund.

SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.


SECTION 8 - OPTIONAL TOOLS We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new Services and/or features through the website (including, the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service. 


SECTION 9 - THIRD-PARTY LINKS Certain content, products and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 


SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 


SECTION 11 - PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy. 


SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 


SECTION 13 - PROHIBITED USES In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 


SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and Services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall PlantBox, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 


SECTION 15 - INDEMNIFICATION You agree to indemnify, defend and hold harmless PlantBox and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 


SECTION 16 - SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 


SECTION 17 - TERMINATION The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 


SECTION 18 - ENTIRE AGREEMENT These Terms of Service incorporate by reference our Refund Policy, Cancellation Policy, Shipping Policy, and Service Agreement, which together form the entire agreement between you and PlantBox. The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 


SECTION 19 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States. 


SECTION 20 - CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


SECTION 21 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at plantbox.ca@gmail.com