Refund Policy

We understand that plans can change, and we aim to accommodate cancellations as fairly as possible. Below are the terms for cancellations and refunds for bouquet preservation services:

Cancellation Request

- To cancel your reservation, please notify us as soon as possible by email or phone.

- Include your booking details, such as your name, reservation date, and order confirmation number.

Refund Terms

- Cancellations made within 48 hours of booking: Eligible for a full refund.

- Cancellations made more than 15 days before the scheduled bouquet delivery: Eligible for a 70% partial refund to cover administrative and preparation costs.

- Cancellations made within 15 days of the scheduled bouquet delivery: Unfortunately, no refunds will be provided, as we reserve this time exclusively for your project and may have already begun preparation or allocated materials.

Processing Time

Refunds will be processed within 7-10 business days after we receive your cancellation request.

Non-Refundable Booking Fees

If a non-refundable booking deposit was agreed upon, this amount will be deducted from the refund.

Issues with Existing Orders

If there’s any issue with your order, such as a defective or damaged frame, please let us know right away so we can take care of it. You can easily reach out to us through our Contact page.

Please note that we’re unable to accept returns on custom items, sale items or gift cards. Thank you for understanding!